I have said it literally thousands of times - these days technology is integral to the way we do business. We rely on technology to communicate, find information about products and services, do our bookwork and for our banking. When things fail it can cause significant disruption to your business, particularly if plans aren't in place for dealing with technical failure. This is why it is crucial for information technology to be viewed in light of your overall business strategy.
Many of our new clients come to us after using a computer technician to look after their business' technology. Common complaints new clients have about their former computer technician are that they didn't understand how they operate, they wanted to change how they did their job to suit the computer and they didn't appreciate how important their computer system is to the business.
Of course, this isn't exactly the client or their former technician's fault (although if a business is going to try to support other businesses they should at least understand the mesh between business and technology) as technicians are focused primarily on repairing computers when they are broken, not implementing solutions. Almost anyone can be a computer technician but to be a business technology specialist requires skill, passion and experience.
It has always been my belief that technology shouldn't force you to adapt to it but should fit in with your business and how you work, this is a concept technicians don't understand simply because their knowledge, skill and experience is based on repairing computers not delivering solutions for clients.
Our business technology specialists are IT experts who will not only repair your computers but also work with you to ensure you are getting the maximum return on your investment in IT. This is why it's so important to use an IT service which understands business, technology and how the two mesh together.